Effective Date: 1 November 2025

At EcoGreen Pro Pty Ltd, we aim to provide professional, eco-friendly steam cleaning services for cars, homes, and offices. If you need to cancel or change a booking, our refund policy applies as follows:

1. Cancellation by Customer

• Up to 48 hours before the appointment: Full refund or reschedule at no additional cost.
• 48 hours or less before the appointment: 50% refund or option to reschedule.
• No-shows or missed appointments: This includes inability to access the vehicle or perform the service due to customer unavailability, locked gates, or incorrect location details. No refund.

2. Cancellation by EcoGreen Pro

• If EcoGreen Pro must cancel a booking due to weather, equipment issues, or unforeseen circumstances, a full refund will be issued or the appointment will be rescheduled.

3. Refund Processing

• Refunds are issued to the original payment method within 3–5 business days.
• Any disputes or queries regarding refunds should be directed to [Insert email/phone].

4. Data and Communication

• In order to process refunds, reschedules, or updates about your booking, EcoGreen Pro collects and uses your personal information (name, contact details, booking information).
• This information may also be used to send marketing communications about EcoGreen Pro services and promotions, in line with our Privacy Policy. You can opt out of marketing communications at any time.

5. Additional Notes

• Once a service has started, no partial refunds will be provided.
• Customers are responsible for providing accurate booking details to ensure timely service.